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What Is Conversational AI and How Do Chatbots Work?

Conversational AI


Conversational AI is the next frontier of machine learning. It’s a technology that allows computers to converse with humans in natural language and understand what you say. In this article, we’ll explore how conversational AI works, and how it differs from traditional chatbots and voice recognition systems like Siri or Alexa.

Conversational AI models are learning to converse more like humans

Perhaps you’ve heard of conversational AI models. If not, these are computer programs that use machine learning to converse with human beings. Conversational AI models are getting better at understanding human language and responding in a way that sounds more like a person than a computer. They’re also getting better at understanding and responding to human emotions.

Many factors go into building a conversational AI system

The more data you have, the better. Conversational AI systems are often trained on hundreds of thousands of hours of user-generated text (messages) and audio (voice recordings). The problem you’re trying to solve with your conversational AI system is serving your users and figuring out  what users want. How can this tool help them accomplish their goals?

To do so, you need to understand your users—their needs, desires, and preferences, what they like or dislike about similar products in the same space,  how they interact with those products today, and  what they think will make their lives easier tomorrow. The context of use – whether it’s an app on a smartphone or a website on a desktop computer – is different because different device types require different interaction patterns between users and machines. It’s also important that any environmental factors affecting performance are accounted for in advance so that no surprises arise later down the line when it comes time for testing. The language models will determine how well your chatbot understands every sentence uttered by another entity speaking its language.

Understanding the data will help you build a better conversational model

Conversational AI is a subset of artificial intelligence that uses natural language processing to enable human-like conversations between the bot and the user. The conversational model has three parts: the structure, content, and tone of a conversation. Understanding how these components work together will help you build an effective conversational model for your chatbot.

The first step in building a conversational model is collecting data—the more data you can collect, the better your bot will perform. You can collect data from existing conversations with employees or customers as they interact with your company’s website or call center agents; you might also use surveys or other tools to collect information about what people want out of their interactions with your company. If there are partners who interact regularly with customers on behalf of your brand (such as outsourced sales teams), they may have valuable input into what needs improvement in terms of customer service offerings from which you could benefit by creating an automated system that handles these tasks for them on demand.

Reinforcement learning helps tune the performance of a conversational AI model

This method is used for training a conversational AI model, as well as tuning and improving its performance. In short, it works by allowing the model to learn from examples of conversations with humans that have already taken place. The neural network can then use this information to better anticipate actions and responses on its own in future conversations.

This method differs from supervised learning methods in that rather than having a human define specific rules and guidelines for the machine to follow, it allows your bot to learn on its own instead (although you’ll still need a human involved). That said, there are many ways in which you can influence how your bot behaves during these interactions—including defining what “good” looks like when using reinforcement learning techniques.

Natural language processing is the foundation of conversational AI technology

Natural language processing (NLP) is the foundation of conversational AI technology. NLP is a subset of artificial intelligence that deals with human language. It’s machine learning algorithms trained to recognize and process words and phrases to carry out tasks or answer questions. For example, if you ask Siri “What time is it?” she’ll respond with an answer in plain English. You don’t have to tell her how to say it because she can understand what you mean by “it.”

It’s also responsible for understanding the syntax of your sentence so that your bot knows which word goes where and how each word should be pronounced. For example, a bot could tell whether “I want blue jeans” means jeans made from blue denim material or jeans worn by someone who likes blue.


Conversational AI is an exciting field with a lot of potential. It’s not just about building chatbots; it’s also about how you use these tools to communicate with each other—and how they can make your lives easier and more productive. This technology is still in its early stages, but it has the potential to dramatically change how you interact with computers in the future.

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